PRIVACY NOTICE FOR PERSONAL DATA PROCESSING
(ARTICLES 13 and 14 of EU REG 2016/679)

This document is a personal data processing notice, pursuant to Articles 13 and 14 of EU General Data Protection Regulation no 679/2016 (“GDPR”).

This Privacy Notice provides you with the necessary personal data processing information (as defined by Article 4 of the GDPR) for the data you provided on this website. This notice should not be considered valid for other websites that may be reached through links found on the owner’s website; said owner is not to be considered in any way responsible for third party websites.

Dr. Zanolli srl, based in Caselle di Sommacampagna (VR), Via Casa Quindici n. 22, VAT 00213620230 email zanolli@zanolli.it is the Data Controller for the personal data collected on its website www.zanolli.it.

Authorized dealers are companies independent from Dr. Zanolli srl that use the brands distributed in Italy by Dr. Zanolli srl based on business agreements made with Dr. Zanolli srl, as a result of which they can sell and provide assistance for products distributed by Dr. Zanolli srl.

Said authorized dealers are the Data Controllers of the personal data that you provided as a result of requesting sales and assistance, as well as of the data collected in their own websites. They also process your data if they are transmitted by Dr. Zanolli srl in compliance with current personal data protection legislation.

Although this Privacy Notice describes also some of the processing that authorized dealers can carry out on your personal data, please be aware that in the performance of their services they can collect additional information concerning you, at which point they will provide you with their own privacy notice. In this case, you should contact your authorized dealer directly for any change or matter in connection to the use of your personal data.

In this Privacy Notice, the term “We/Us” refers exclusively to Dr. Zanolli srl.

How do we collect your personal data?

Below are some of the circumstances in which Dr. Zanolli srl processes your personal data:

  • If you contact us directly, for example, through our website, by email or phone, to request information on our products and services.
  • If you buy one of our products or services, for example, through our website.
  • If you respond to our marketing campaigns, for example, by filling out a response form, or by entering data on our website.
  • If your contact details are communicated to us by an authorized dealer or third party with your consent.
  • If the data concerning the product you purchased are communicated to us when, for example, you receive services or repairs from our authorized dealers.
  • If we acquire your personal data from other sources (e.g. from intermediaries), in full compliance with applicable law.
  • If you attend an event organized and/or attended by Dr. Zanolli srl.

If you are going to provide personal data on behalf of someone else, before you do so, it is your responsibility to make sure that the concerned party reads this Privacy Notice. If you are under 16, please do not provide us with any personal data.

We ask for your support insofar as keeping your personal data up to date and informing us if there are any changes.

What personal data concerning you may be collected?

The following personal data categories concerning you may be collected through the various services and contact channels described in this Privacy Notice:

  • Contact details: name, address, telephone number, email address.
  • Interests: information that you provide to us about your interests, including the type of product in which you are interested.
  • Other personal data: information that you provide to use about your date and place of birth and your identity document.
  • Contract data: customer ID, contract number.
  • Use of the Website and Communications : information on how you use our website and open or forward our communications, including information collected by means of cookies and other tracking technologies (for our Cookies Notice, go to https://www.zanolli.it/informativa-estesa-cookie/)
  • Sales and Assistance Information: information on purchases, support and assistance, including complaints.

For what purposes canyour personal data be used?

Personal data processing in compliance with EU data protection regulations should be legitimated by one among the various legal “prerequisites” provided, and we are required to state what these prerequisites are for every type of processing described in this notice. For each purpose listed below, the prerequisite is stated below the description of the data processing type.

In any case, for the purposes listed below, your personal data shall be processed mainly with IT tools.

  1. Purpose:Customer Loyalty andMarketing– to provide you with news and offers and to consent to newsletters to be sent to you periodically.
    Dr. Zanolli srl collects Contact Details, Interests, Other Personal Data, Use of the Website and Communications and can use the Sales and Assistance information received from you through our Website at www.zanolli.it or through authorized dealers in order to contact you about generic commercial offers, including newsletters sent to you periodically with information on offers, products, news and events about Dr. Zanolli srl, or in line with your preferences or to invite you to attend promotional events.
    Prerequisite for processing: Consent.
    Legitimate interest: This type of data processing is based on Dr. Zanolli srl’s legitimate interest to promote the sale of its products and services.
    Choice: Consent may be revoked at any time by emailing privacy@zanolli.it
  2. Purpose: Fulfilling Customer requests– to follow upon your requests (for example, in view of a possible contract for the sale of an oven or request for a contact or attending events open to the public, or executing a service, etc.).
    Dr. Zanolli srl collects Contact Details, Interests and Other Personal Data also through the Website www.zanolli.it, in order to respond to your requests, sharing said data with authorized dealers if necessary.
    Prerequisite for processing: Execution of pre-contractual measures.
    Choice: Consent may be revoked at any time by emailing privacy@zanolli.it
  3. Purpose: Assistance Support– to provide support to manage assistance and related services.
    Authorized dealers collect Contact Details and Sales and Assistance Information if you purchase, request assistance or get repairs for a “Zanolli” Product from them as part of the sale or assistance, and we shall use such information to provide the services you requested and notify you in case of any issues concerning the Product. Dr. Zanolli srl shall also have access to this information to identify any technical or other matters in connection to the provision of the services described, including communications about recall actions, product improvement actions and assessments of potential defects reported by customers or authorized dealers.
    Prerequisite for processing: Fulfilment of contractual obligations, legitimate interest.
    Legitimate interest: This type of data processing is based on Dr. Zanolli srl’s legitimate interest to handle any requests and issues brought up by customers during the assistance process, as well as to allow authorized dealers to provide their services using the tools made available by Dr. Zanolli srl.
    Choice: Objection in case of legitimate interest, if the conditions are met.
  4. Purpose: Direct sales and assistance for Dr. Zanolli srl products– to manage the direct sale of “Zanolli” products and provide assistance and any additional services.
    Dr. Zanolli srl collects Contact Details and Other Personal Data and Sales and Assistance Information through various channels (online, agents, authorized dealers) if you purchase a product, and shall use such information to provide the services you requested and notify you in case of any issues concerning the product, including communications about product recall and improvement actions.
    Prerequisite for processing: Fulfilment of contractual obligations.
    Choice: –
  5. Purpose:Management of insurance coverage and claims – to protect its interests and meet legal and/or contractual obligations or Judicial Authority provisions during events promoting marketed brands or as part of its day-to-day business, Dr. Zanolli srl needs to have insurance coverage. Therefore, the company could process your Contact Details and Other Personal Data for said purposes and communicate them to the Competent Authorities, insurance companies and, in the event of a claim, third-party damage assessment companies.
    Prerequisite for processing: Legal obligations, fulfilment of contractual obligations and legitimate interest.
    Legitimate interest: This type of data processing is based on Dr. Zanolli srl’s legitimate interest to protect its property and image.
    Choice: Objection in case of legitimate interest, if the conditions are met.
  6. Purpose:Compliance with legally binding requests for your personal data and legal protection of our rights – to comply with legal obligations, regulations or judicial authority provisions, as well as to defend a right in court. All Data Controllers are subject to the laws of the countries where they conduct business and comply with these laws. Whenever it is required, we shall provide information that concerns you to the bodies responsible for the application of the law, regulations and judicial documents anywhere in the world. Furthermore, Dr. Zanolli srl may process your personal data in case it needs to defend a right in court.
    Prerequisite for processing: Legal obligations, defending a right in court.
    Legitimate interest: This type of data processing is based on Dr. Zanolli srl’s legitimate interest to protect its rights.
    Choice: Objection in case of legitimate interest, if the conditions are met.

How do we keep your personal data secure?
We employ a wide range of security measures, including encryption and authentication tools, in order to improve the protection and maintenance of the security, integrity and accessibility of your personal data.

Although it is not possible to guarantee intrusion security for data transmission over the internet and websites, we endeavour to ensure physical, electronic and procedural safeguards to protect your personal data in accordance with data protection requirements.
Below are some of the measures we adopt:

  • strict restriction of access to your personal data, based on need and only for the stated purposes;
  • collected data are transferred only in encrypted form;
  • storage of highly confidential information (for example, credit card information) only in encrypted form;
  • firewall systems to prohibit unauthorized access, for example, by hackers;
  • permanent monitoring of access to IT systems to identify and stop personal data abuse.

If we have provided you with a password (or you have chosen one) that allows you access to certain sections of our website or other portals, applications or services provide by us, you shall be responsible for maintaining the confidentiality of your password and respecting any other security procedure about which we give you notice. We ask you not to share your passwords with anyone.

How long do we keepyour personal data?

We retain your personal data only for the time necessary to achieve the purposes for which they were collected or for any other legitimate related purpose (for example, where they are relevant to a defence against claims made against us or if there exists a legitimate interest). Therefore, if the personal data are processed for two different purposes, we shall retain these data until the expiry of the purpose with the longer term; however, we shall no longer process personal data for the purpose whose retention period has expired.

Your personal data that are no longer necessary or whose conservation is no longer legally required are permanently deleted. To this end, personal data shall be kept for the time necessary to achieve the purposes for which they were collected. For greater clarity, the main purposes and their retention periods are shown below:

Marketing purposes: personal data for marketing purposes may be kept for 10 years from the date we obtained your last consent for such purposes (except for the objection to receiving further communications).

Fulfilment of contractual obligations: data processed to fulfil any contractual obligation we have with you may be kept for the duration of the contract, as well as for the next 10 years from the end of the fiscal year following the one in question, for the purpose of dealing with any tax assessment and/or dispute, with the exception of any additional time strictly necessary in relation to executing protections and/or fulfilling regulatory obligations.

In case of disputes: in the event that it is necessary to defend ourselves or take legal action or make claims against you or third parties, we may retain the personal data that we shall reasonably need to process for such purposes, for as long as this claim can be prosecuted.

With whom can we share your personal data and how do we keep them safe?

Your personal data may be disclosed only to the people in charge of processing and may be communicated for the purposes described above to all parties for which the communication is necessary for the correct performance of the activities referred to in the purposes described above.

Personal data are not subject to dissemination.
Dr. Zanolli srl employs a number of suppliers for assistance in providing the services and processing actions described herein.
Your personal data may be transferred to EU or non-EU Countries or international organizations for the purposes described above.

The data subject shall be notified whether or not there exists an EU Commission adequacy decision.
If you have any questions regarding our processing of your personal data, please email our information service at privacy@zanolli.it.
According to current legislation, you have the right to ask us for the following:

  • further details on the processing actions we have carried out,
  • a copy of the personal data with which you have provided us,
  • to update any inaccuracies regarding the data in our possession,
  • to delete any data for whose processing we no longer have any legal prerequisite (right to be forgotten),
  • to withdraw your consent, in the event that the processing action is based on consent and is related to direct marketing activities, so as to cease such processing,
  • to object to any processing based on legitimate interests, unless the reasons for which we are obliged to perform such processing exceed any damage to your data protection rights,
  • to make a complaint with the Italian Data Protection Authority;
  • to limit the way in which we process your personal data when handling a complaint.

 

Dr. Zanolli Srl
Via Casa Quindici, 22 | 37066 Caselle di Sommacampagna | Verona - Italy - Tel. +39 045 8581500 - Fax +39 045 8581455 P.IVA 00213620230 REA VR-57706
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Zanolli is certified UNI EN ISO 9001 for the entire process
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